Privacy Policy

Last updated: October 14, 2026

1. Scope

This policy describes how Toover handles information when you use the Toover web portal, the Toover Driver app and the related services (together, the "Service").

2. Information we handle

• Account information — your name, email address and phone number, and your password, which is stored only in hashed form.
• Organization information — the organizations you belong to, your role in each, and, for drivers, details such as transport type and vehicle description.
• Delivery and route information — tasks, routes, customer and recipient names, addresses, contact details and notes entered by your organization.
• Delivery records — signatures, photos and other proof captured in the Driver app, including the location and time recorded with them where available.
• Location information — the location recorded with delivery events when you use the Driver app to carry out tasks.
• Device and session information — the app or browser you sign in with, app version, a device identifier, IP address and sign-in times.
• Messages — emails and text messages the Service sends, such as verification codes and delivery notifications.

3. How we use information

• to provide the Service, including planning, dispatching and completing deliveries;
• to sign you in, verify your email address or phone number, and protect your account;
• to send the messages the Service requires, such as verification codes and delivery notifications;
• to maintain, troubleshoot and improve the Service.

4. Who can see information

• Your organization — members of an organization see its information according to their roles.
• Recipients — people receiving a delivery may receive notifications about it.
• Service providers — providers that help operate the Service, for example for email and text message delivery, mapping and navigation, process information on our behalf.
• Legal requirements — information may be disclosed where required by law.

5. Device permissions and settings

The Driver app asks for device permissions such as location and camera only for the features that need them. You can change these permissions in your device settings. Navigation preferences you choose in the app are stored on your device.

6. Security

Access to information is limited by account and role. Passwords are never stored in readable form. Changes to your email address or phone number require your password and a code sent to the new address or number, and end your existing sessions.

7. Keeping information

Information is kept while it is needed to provide the Service to you and your organization, and as required by law.

8. Your choices

• You can view and update your name, email address and phone number in the Driver app's Settings.
• Your organization's administrators manage the information held for your organization.
• For other requests about your information, contact your organization's administrator.

9. Changes to this policy

We may update this policy. The date at the top of this page shows when it last changed. See also our Terms and Conditions.